Refund policy
Effective date:
This Refund Policy explains when a Guard AI subscription bought on guard-ai.eu can be refunded. It forms part of the Terms of Service of MadHoney s.r.o.. Orders are processed by Paddle.com Market Ltd ("Paddle") as the Merchant of Record, so refunds are paid out by Paddle.
1. 14-day refund for unused subscriptions
The Customer may request a full refund within 14 days of the first purchase of a subscription, or within 14 days of an automatic annual renewal, provided that no certificate has been issued under the subscription since that payment.
Once the first employee has been issued a certificate, the Service is considered provided and the payment is not refundable. The Service is offered to businesses only, so the statutory consumer right of withdrawal does not apply.
The same conditions apply to a purchase of additional seats or an upgrade to a higher plan, counted from the date of that payment.
2. How to request a refund
- Reply to the receipt e-mail from Paddle, or find the order at paddle.net and request the refund there.
- Or write to sales@guard-ai.eu with the order number, or with the billing e-mail and the company name.
3. Processing
Paddle refunds the full amount paid, including taxes, to the original payment method. When the money arrives depends on the bank or card issuer, usually within 5 to 10 business days.
After a refund of a subscription, the subscription is cancelled and access to the Service ends. The administrator can still sign in to export reports and training evidence for the period described in the Privacy Policy.
4. After 14 days
After the 14-day period, payments are not refundable. The Customer may cancel the subscription at any time to stop the next renewal; access continues until the end of the paid period.
This does not limit refunds required by law or granted by Paddle under its own terms, for example for a duplicate or erroneous payment.
5. Enterprise
Enterprise plans are not sold through Paddle. Their payment and refund terms are set in the individual contract.
6. Governing law and disputes
This Refund Policy is governed by the laws of the Czech Republic. Disputes arising from it will be resolved by the competent courts of the Czech Republic with local jurisdiction according to our registered office.
7. Contact
Questions about payments and refunds: sales@guard-ai.eu.